We aim to dispatch orders within 10 working days. However, this often much sooner. This does not apply to clothing which is dispatched by our supplier
UK Shipping
Royal Mail 24HR delivery aims to deliver within 24 hours (one working days) after dispatch. You should receive an email and/or text with your tracking information included.
In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control. Please allow 5 working days to pass before reaching out to us if you have not received your parcel.
International Shipping
For Europe, the delivery aim is 5-7 working days from dispatch. In some instances this may take up to 10 working days. Please allow 15 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
For everywhere else, the delivery aim is 7-10 working days from dispatch. In some instances this may take up to 15 working days. Please allow 20 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
We are not responsible for local customs and sales tax. Once your order arrives in your country, your local customs authority may notify you and require you to pay customs and sales tax before receiving your goods. We have no control over any customs delays or charges.
Missing / Stolen / Damaged parcels
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the postal carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail here. Please contact us at woof@happyhoundaccessories.com for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.
In the event your parcel has shipped back to us due to an insufficient address, we will be able to re-send this out and postage will need to be re-paid with a reliable address used.
For any questions regarding shipping please email: woof@happyhoundaccessories.com
